Privacy Policy
Your privacy and data security are of the utmost importance to us.
1. Introduction
Leaders Academia ("we", "our", "us") is committed to protecting the personal data and privacy of all students, teachers, visitors, and users of our website and platform (collectively, "you"). This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and what rights you have regarding your personal data.
By accessing our website at leadersacademia.com or enrolling in any of our courses, you agree to the practices described in this policy. Please read this policy carefully.
2. Data We Collect
We collect personal information in the following categories:
2.1 Information You Provide Directly
- Registration data: Full name, email address, phone number, WhatsApp number, country of residence, date of birth (for age group verification).
- Course and learning data: Course of interest, current experience level, preferred schedule, and any notes provided during the admissions process.
- Payment information: Billing address, card type (but NOT your full card number, which is handled by our PCI-compliant payment processor).
- Communications: Messages sent via our contact form, email, WhatsApp, or live chat.
- Account credentials: Username and encrypted password for your student or teacher account.
2.2 Information Collected Automatically
- Usage data: Pages visited, time spent on pages, links clicked, search queries.
- Device data: IP address, browser type, operating system, device identifiers, screen resolution.
- Session data: Login timestamps, session duration, actions taken within the student dashboard.
- Class attendance data: Session join/leave timestamps, session quality metrics (for troubleshooting).
3. How We Use Your Data
We use your personal information for the following legitimate purposes:
- To create, manage, and maintain your student or teacher account.
- To match you with the most suitable teacher based on your requirements.
- To schedule, confirm, and manage class sessions.
- To process payments and manage billing.
- To send important administrative communications (session reminders, receipts, policy updates).
- To send marketing communications if you have opted in (you can opt out at any time).
- To improve our curriculum, platform, and services based on aggregate usage analytics.
- To respond to your enquiries, complaints, or support requests.
- To comply with legal obligations and prevent fraudulent activity.
- To issue certificates of completion and maintain academic records.
4. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:
- Essential cookies: Required for the website to function. These include session cookies that keep you logged in and CSRF protection tokens.
- Analytics cookies: We use Google Analytics to understand how visitors interact with our website. This data is anonymised and aggregated.
- Preference cookies: Used to remember your language preference, time zone, and UI settings.
- Marketing cookies: Used to display relevant advertising on third-party platforms (Facebook Pixel, Google Ads). You can opt out via your browser settings or cookie consent preferences.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our platform.
5. Third-Party Services We Use
We share limited data with trusted third-party service providers to deliver our services. These include:
- Google Meet / Google Workspace: Used to conduct live video classes. Session data may be processed by Google in accordance with their Privacy Policy. We obtain consent from parents/students before recording any sessions.
- Zoom Video Communications: An alternative video platform used for some classes. Governed by Zoom's Privacy Policy.
- Stripe / PayPal: Our payment processors. They handle card data under PCI-DSS compliance. We never store raw payment card numbers.
- Google Analytics: Anonymised website analytics. You can opt out via the Google Analytics Opt-out Browser Add-on.
- Mailchimp: Used for newsletter and email communications. You can unsubscribe at any time using the link in any email.
We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
6. Children's Privacy
We are committed to the safety and privacy of children. Our teen coding programmes serve students as young as 13 years old. For students under 13 years of age, we require verifiable parental consent prior to enrollment and collect only the minimum data necessary.
Parents and guardians have the right to access, correct, or request deletion of their child's data at any time by contacting us at privacy@leadersacademia.com. All classes with minor students are monitored for safety compliance, and session recordings (if applicable) require explicit parental consent.
We comply with the Children's Online Privacy Protection Act (COPPA) and the UK Children's Code where applicable.
7. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Specifically:
- Active student and teacher accounts: data retained throughout active status plus 3 years.
- Financial records: retained for 7 years to comply with tax and accounting regulations.
- Certificate records: retained indefinitely for academic verification purposes.
- Contact form submissions: retained for 2 years.
- Session logs and attendance: retained for 1 year.
You may request deletion of your account and associated data at any time (subject to legal retention requirements) by contacting our privacy team.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of all personal data we hold about you.
- Right to Rectification: Correct any inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restriction: Request that we limit how we process your data.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Object: Object to certain types of processing, including direct marketing.
- Rights related to automated decision-making: We do not use automated decision-making or profiling that produces legal or significant effects on individuals.
To exercise any of these rights, email us at privacy@leadersacademia.com. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption for all data transmitted between your browser and our servers.
- AES-256 encryption for sensitive data at rest.
- Strict access controls — staff can only access data necessary for their role.
- Regular security audits and vulnerability assessments.
- Two-factor authentication for all staff accounts.
- GDPR and ISO 27001-aligned data handling procedures.
No method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR.
10. International Data Transfers
As a global academy serving students in 50+ countries, some of your data may be processed or stored on servers outside your country of residence. We ensure that any cross-border data transfers comply with applicable data protection laws, using mechanisms such as Standard Contractual Clauses (SCCs) where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by email or by displaying a prominent notice on our website. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact for Privacy Matters
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our dedicated Privacy Officer:
- Email: privacy@leadersacademia.com
- Postal Address: Leaders Academia, Privacy Officer, F Block, Satellite Town, New Katarian Road, Rawalpindi, Pakistan
- Response Time: Within 5 business days
If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority (e.g., the ICO in the UK, or the relevant supervisory authority in the EU).