Customer Service & Soft Skills Training
Practical customer handling and soft skills training to deliver excellent customer experiences and handle difficult situations with confidence.
Taught by
Mubbashar Nazar Awan
Instructor — Leadership & Communication Coaching
What You'll Learn
Requirements
- No prior coding experience required
- A reliable internet connection (minimum 2 Mbps)
- A laptop or desktop computer (Windows, Mac, or Chromebook)
- A free code editor such as VS Code (installation guide provided)
- Commitment to attend scheduled classes regularly
Course Description
The objective of this training is to develop professional customer service skills and soft skills that help individuals handle customers effectively, improve communication, and deliver excellent customer experiences in any industry.
Skills You'll Gain
• Professional Customer Handling Skills
• Effective Communication Skills
• Conflict & Complaint Handling
• Emotional Intelligence in Customer Service
• Customer Relationship Building
• Problem-Solving & Listening Skills
Goal of This Training
To prepare participants to deliver excellent customer service, handle challenging situations confidently, and build strong customer relationships that improve business success.
Who This Training is For
• Customer service representatives
• Sales and support staff
• Students and job seekers
• Call center agents
• Professionals working in any customer-facing role
• Anyone wanting to improve communication and interpersonal skills
Faculty & Trainers
Training is conducted by experienced industry trainers with practical expertise in customer service, communication, and corporate soft skills development.
Format & Schedule
Venue: Online on Google Meet
Duration: 1 month (4 weeks)
Class Days: Tuesday and Thursday (2 days per week)
Class Length: 1 hour (between 10am - 7pm)
Batch Size: 50-100 students per batch
Lecture Recordings: Available, classes are recorded and made available to students
Fee
PKR 7,900 per person (full payment only)
International students: $50 per person
Who Is This Course For?
Students & Teens (Age 13+)
Perfect for young learners starting their coding journey with an engaging, teen-friendly teaching method.
Adult Beginners
Anyone who has always wanted to learn to code but never had the opportunity or right guidance.
Returning Learners
Those who tried coding before but stalled and want to confidently rebuild their skills.
Career Changers
Professionals looking to switch into a tech career or start freelancing with in-demand skills.
Course Curriculum
0 lessonsComplete curriculum for the full course. Free preview lessons are marked below.
Curriculum is being prepared and will be published soon.
Mubbashar Nazar Awan
Instructor — Leadership & Communication Coaching
Mubbashar Nazar Awan is HOD TOC at Leaders Academia — a corporate trainer and Leadership & Communication Coach with 20+ years of experience helping professionals master verbal and non-verbal communication, public speaking, and audience engagement.
He holds multiple industry certifications and has helped students from over 30 countries progress from complete beginners to confident developers. His teaching philosophy is built on patience, positive reinforcement, and connecting each student personally with real-world projects.
Skills
Leadership & Communication Coaching Corporate Training Public SpeakingNo reviews yet. Be the first student to review this course!
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